1. INTRODUCTION
We take your privacy seriously and are committed to safeguarding your personal information at Citi Developers Properties referred to as (“Company”, “we” or “us” or “Citi Developers”). We value you as our customer, respect your privacy, and are committed to protecting it through our compliance with this policy.

This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting, and disclosing that information.

If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the Section – ‘How do you contact us?’.

2. WHAT ARE THE SOURCES OF YOUR PERSONAL DATA?
The sources of your personal data collected (collectively referred to as “Platforms” in this policy)
may include, without limitation, the following:

Citi Developers official website (www.citidevelopers.com): This is the sole website created for you and operated by us. It includes the main website under our own domain and web addresses (URLs), as well as any micro-sites affiliated with third-party social media networks such as Facebook, Instagram, TikTok, and LinkedIn.

Emails, text messaging services, and other electronic messages: These encompass electronic text-based interactions between you and Citi Developers.

Citi Developers customer service: Any communication between you and our customer service center (e.g., phone, chatbot, email, WhatsApp, etc.).

Online/Offline registration forms: These include printed/digital registrations, surveys, or questionnaires collected by Citi Developers through registration forms, contests, events, and various promotions when you participate in one of our events or visit our promotional stands in malls to
inquire about our properties.

Advertising: You might interact with one of our or our partners’ advertisements on our official website and apps, and we might receive and collect this information.

Career Portal: This includes the recruitment portal across Citi Developers.

Data we create: Citi Developers may also create data about you when you avail our services.

Data from other sources: These include social media networks such as Facebook, Instagram, TikTok and LinkedIn, market research agencies, Citi Developers third-party sales agents, registered brokers, promotional partners (such as Banks, UAE Government entities), public sources, and data received when we acquire other companies.

Please note that this policy does not apply to information collected:

• through any other means, including any other website operated by any third party, or by any third party, including through any application or content (including advertising) that may link to the Citi Developers official website.

Information Submitted to Payment Processors: Payment transactions with Citi Developers are facilitated through third-party payment processing services selected by Citi Developers. Any data gathered by these external service providers to facilitate payment processing remains inaccessible to us, unless you have explicitly shared such information with us in the course of using our websites, products, or services.

3. WHAT INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE YOUR PERSONAL INFORMATION?
The type of personal information we collect on or through our platforms, why we collect and how we
use the personal information are explained in the following:

3.1 TO ADDRESS ANY QUESTIONS OR INDICATIONS OF INTEREST FROM YOU:

Your personal data is utilized to assist us in addressing your questions or indications of interest and to ensure we guide you towards the most suitable property for your requirements. We may obtain your personal data through various means:

• When you submit an inquiry through our website, social media page, phone call, or WhatsApp concerning one of our properties.
• When you engage with us during events or visit our stands to inquire about our properties. If you express interest in our properties through our third-party agents.
• When you visit our sales office or contact our sales advisors regarding any property you wish to purchase. We gather the following personal information – name, email address, phone number, nationality, and details of your inquiry – in line with our legitimate business interests. In specific instances, your inquiry may pertain to a particular service request, such as raising questions about a specific property.
• In such cases, we use your personal information to address your request and fulfill our contractual obligations associated with the requested service.

3.2 FOR INITIATING OR FINALIZING A SALES PURCHASE AGREEMENT:

When you opt to proceed with the purchase of a property with Citi Developers, we gather personal data including name, passport information, visa details, address, national ID, and contact details. This information is essential to conclude the contractual arrangements necessary to finalize the property sale and facilitate processes such as property registrations, handovers, and payment
arrangements.

Furthermore, as part of concluding property sales, we are mandated to conduct a security clearance of our customers. This is done in compliance with local laws and aligns with our legitimate business interest to deter and prevent any fraudulent transactions.

3.3 FOR FACILITATING EMAIL CAMPAIGNS CONDUCTED BY OUR SALES AND MARKETING DEPARTMENTS:

In the course of our email campaigns, we monitor your interactions with the emails you receive from
Citi Developers, including instances of receipt, opening, link clicking, or attachment downloads.
Automated profiling of this information is conducted to assess your interest in our service offerings or promotions. This processing allows us to pinpoint and target potential customers or business partners, customize our marketing efforts, and deliver pertinent and timely content aligned with your interests, all in pursuit of our legitimate business interests.

If you wish to abstain from receiving such information, you have the option to opt out by following the instructions provided in the Section titled “How to opt out?”.

3.4 FOR ENABLING ADVERTISEMENTS:

Citi Developers utilizes the personal information you furnish us for commercial purposes, aiding us in customizing and presenting advertisements to you. We may collaborate with third parties to assist in displaying pertinent advertising and managing our advertising across various channels, including social media platforms. Our third-party partners might employ cookies and non-cookie-based technologies to assist us in showcasing advertising tailored to your browsing activities and
interests.

If you desire to opt-out of this service, you can do so by following the instructions provided in the Section titled “How to opt out?”

3.5 FOR LEGAL COMPLIANCE AND THE EXERCISE OR DEFENSE OF LEGAL CLAIMS:

The processing and retention of your personal information may be necessary for us to comply with legal requirements applicable to us, such as those related to licensing and health and safety. Processing personal information for the purpose of exercising and defending legal claims aligns with our legitimate interests. Additionally, the processing of personal information may be essential to ensure compliance with relevant legal and regulatory obligations.

3.6 FOR PAYMENT PROCESSING AND FRAUD PREVENTION:

We may find it necessary to process your personal information to ensure the security of your payments and protect against fraudulent transactions. This aligns with our legitimate interests in maintaining the safety and security of your payments and preventing fraud. Additionally, your personal information may be required for sending payment reminders and legal intimations in the case of overdue payments. Processing personal information in this manner is also essential to ensure
compliance with relevant legal and regulatory obligations.

3.7 TO HONOR OPT-OUT OR DO NOT DISTURB REQUESTS:

We recognize and respect your preference not to receive offers, promotions, or details about our products and services. If you choose to opt-out, we may need to retain information such as your name, email ID/contact number, and the subscription(s) you opted out of to comply with your requests. Should you wish to hear from us in the future, you can contact us at any time to opt-in, and we will gladly keep you informed about our latest offers, promotions, and/or details of our
products and services.

3.8 FOR COMPLIANCE WITH HEALTH AND SAFETY OBLIGATIONS:

In the event of an accident or injury at our residential units or managed communities, we may be required to process your medical information or other health-related details. This processing is in line with our legitimate interest in managing accidents and injuries within our managed facilities. This information is crucial for enhancing our accident prevention system, including fire protection and safeguarding against foreseeable natural and technological risks. Additionally, it may be necessary for legal purposes or to prepare for and defend against legal claims.

3.9 OTHER INFORMATION WE COLLECT:

There is additional information we may collect that does not directly disclose your specific identity or relate directly to you as an individual. Pursuant to our legitimate business interests, we automatically collect the following information when you use or interact with our platform:

• Usage data – we collect details of your use of our Platform (including traffic data, IP address, location data, device and browser information, device operating system information, logs, and other
  communication data), and the resources that you access on our Platform.

Cookies: We automatically collect data about your browsing session on our website and apps via cookies, which help us to understand your interests. For example, we use cookies to store your preferences, enhance user experience and navigation, conduct market research, and create user statistics.

Third-party Cookies: Some of the cookies placed on our website come from third parties, such as our advertising partners, affiliates, and vendors. These third-party cookies assist us in delivering tailored advertisements, gauging the effectiveness of ad campaigns, and refining our offerings to improve your online experience.

Device information: We may collect your device ID and other information relating to the device you use to access our website.

Online behavior: We may collect data on your online behavior, such as pages you have viewed on our website, time spent on each page, and any searches you have performed.

Social media profiles: We may collect details about your social media profiles and
interactions if you have connected your social media accounts with us, or if you interact with us
via social media.

4. WHO MAY WE SHARE YOUR PERSONAL INFORMATION WITH?
We may share your personal data with the following categories of parties:

• With third-party service providers: We engage external vendors or service providers to perform services on our behalf, including hosting, technical, operational, or commercial support, and email and newsletter distribution. In the course of delivering these services, they may have access to your personal information.
• With third-party partners: We may share your personal information with third-party advertising partners or social media platforms for personalized advertising purposes. This may include aggregating your personal information with data from other sources for tailored ad campaigns and improving our marketing strategies.
• With legal and regulatory authorities: We may be required to share your personal information with relevant authorities to comply with legal and regulatory requirements.
• With our affiliates: We may share your personal data within our group of companies for legitimate business purposes, including operational efficiency and consistency across our services.
• In connection with business transfers: We may share your personal information in the event of a merger, acquisition, reorganization, or sale of all or a portion of our business, subject to compliance with applicable data protection laws.

5. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Upon completion of the data retention period, we will securely delete or anonymize your personal information in line with applicable laws.

6. HOW DO WE PROTECT YOUR PERSONAL DATA?
We take appropriate technical and organizational measures to safeguard your personal data and protect it against unauthorized access, disclosure, alteration, or destruction. Our security measures include encryption, firewalls, access control procedures, and regular security audits to ensure the integrity and confidentiality of your personal data.

7. WHAT ARE YOUR RIGHTS?
You have the following rights regarding your personal data:

• Right to access: You have the right to request access to the personal information we hold about you, along with details about how we process your data.
• Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or processed.
• Right to restrict processing: You have the right to request the restriction of processing of your personal data in certain circumstances.
• Right to object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
• Right to withdraw consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with the relevant data protection authority if you believe that we have violated your data protection rights.

8. HOW TO OPT OUT?
If you wish to opt out of receiving marketing communications from us, you can do so by following the unsubscribe instructions provided in our emails, or by contacting us directly. You may also adjust your cookie preferences to opt out of personalized advertisements by following the instructions in the Section titled “Cookies” above.

9. HOW DO YOU CONTACT US?
If you have any questions or concerns about this privacy policy or your personal data, you can contact us at:

Address: Citi Developers Properties, Address line here
Email: emailaddresshere@citidevelopers.com